Privacy Policy
Last Updated: January 2026
Our platform is committed to protecting user privacy and safeguarding personal data according to the highest legal and security standards, whether under international laws (such as the EU GDPR) or local laws in the countries where we operate. This policy explains the types of data we collect, how we use it, when it may be shared, and users' rights regarding their data.
1 Types of Data We Collect
We collect data only when necessary to provide our services, including:
📌 Personal Data
- Full name
- Email address
- Phone number
- Country
- Communication language
- Account information (if registered)
- Basic medical information provided by the user (e.g. reports and diagnoses)
- Travel information (e.g. passport details and travel dates)
These data are used to coordinate treatment requests and provide agreed services.
📌 Technical Data
- IP address
- Device and browser type
- Website usage to improve performance and customize the experience
These data are typically used for analytical or operational purposes.
📌 Data Minimization Principle
All collected data follows the principle of minimal necessity and is not used for purposes unrelated to providing our services.
2 Why We Need Your Data
We use your data to:
- Provide the services you requested and manage your account
- Respond to your inquiries and medical consultations
- Provide suitable treatment offers
- Organize schedules and appointments
- Communicate with you via your chosen channels
- Comply with legal and regulatory obligations
- Improve service quality and analyze usage (e.g. Google Analytics)
3 Data Security
We take all reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or loss.
However, no electronic system can guarantee 100% security, so take necessary precautions when sharing your information.
4 Sharing Data with Third Parties
Your data may be shared with:
- Our medical partners to coordinate treatment requests
- Service providers assisting in service delivery (e.g. language or logistical support)
- Legal authorities if required by law or to protect our rights
We do not sell or rent personal data to any third party for commercial purposes.
5 Cookies
We use cookies to enhance the website experience and analyze performance. You can disable cookies in your browser settings, but some site functionalities may be affected.
6 Your Rights as a User
You have important rights, including:
- Access your data
- Correct inaccurate data
- Request deletion of your data (where legally allowed)
- Restrict or object to processing
- Request data transfer to another entity
- Withdraw consent when processing is based on it
Some rights may vary depending on your country's laws, such as the EU GDPR or local data protection regulations.
7 Data of Minors
Our services are not directed to persons under 18 years old.
If you believe a minor's data has been collected without parental consent, please contact us for immediate deletion.
8 Policy Updates
We may update this policy from time to time.
Any changes will be posted on this page with a new update date, and continued use of the platform constitutes acceptance of the changes.
9 How to Contact Us
For questions or requests regarding this privacy policy or your data, contact us via: