Legal Terms

Terms of Use

Last Updated: January 2026

Effective upon using the platform and its services

1 Definitions

Platform: The website and services provided by MedOtra.
User: Anyone using the platform's services, including treatment requests, registration, or browsing.
Healthcare Provider: Hospitals, clinics, doctors, or any medical entity contracted with the platform to provide medical services.
Services: All services provided by the platform, including information provision, coordination of medical requests, language services, organizational support, and more.

2 Acceptance of Terms

By using the platform or any of its services, you agree to:

  • Comply with these Terms of Use, Privacy Policy, and Cookie Policy.
  • Acknowledge that the platform acts solely as a coordinating entity and does not provide direct medical services.
  • Stop using the platform if you do not agree with these terms.

3 Scope of Services

The platform provides information about healthcare providers and coordinates patient communication with them.

The platform is not responsible for any diagnosis or treatment provided by healthcare providers.

All medical procedures, decisions, treatments, costs, and outcomes are the responsibility of the healthcare provider; the platform does not provide direct medical intervention.

4 Registration and Account

Some parts of the platform may require creating a user account.

  • Information provided must be accurate, up-to-date, and complete.
  • You are responsible for protecting your account information.
  • The platform reserves the right to suspend or close accounts that violate these terms.

5 Personal Data and Protection

The platform collects your personal data according to the Privacy Policy and Cookie Policy.

You consent to the use of your data for providing services, communicating with healthcare providers, and improving user experience.

Data is protected in accordance with applicable laws such as GDPR if legally required.

6 Content and Intellectual Property

All website text, logo, design, content, and visual materials are the exclusive property of the platform or its licensors.

No content may be copied, published, or redistributed without prior written permission.

7 Legal Use

Users agree to use the platform only for lawful purposes.

Use of the platform for illegal activities, offensive content, or harassment is prohibited.

8 Free Services and Treatment Costs

Coordination and support services are free for users; the platform does not charge for its services.

Payments to healthcare providers (hospitals, clinics, etc.) are not part of platform fees, and the platform does not control their pricing.

9 Legal Liability

The platform is not responsible for medical outcomes provided by third-party healthcare providers.

The platform is not liable for any direct or indirect loss or damage arising from platform use or interactions with healthcare providers.

Use of the platform is at your own risk.

10 Cooperation with Healthcare Providers

The platform may share your data (according to the Privacy Policy) with healthcare providers and necessary partners to provide requested services.

Data is shared only when necessary to deliver the services you requested.

11 Notices and Alerts

All legal notices or official communications may be sent via email or platform notifications.

12 Changes to Terms

The platform may modify these terms at any time.

Changes take effect upon posting.

Continued use of the platform indicates acceptance of the updated terms.

13 Dispute Resolution and Governing Law

These terms are governed by the laws of the country where the platform is registered.

Disputes should first be resolved amicably; if not possible, disputes may be referred to competent courts or arbitration, as agreed.

14 Contact and Legal Support

For questions regarding these terms, contact us via:

Email:contact@medotra.com
Phone: +33 1 23 45 67 90
Address: Ile de france